Chase doesn’t advertise that people can cancel online via the website, but it is possible. Card holders begin by logging into their accounts. Then navigate to the “Secure Messages” feature. Write a brief message requesting the cancellation. Cancel Your Chase Credit Card Online. Like many other credit card companies, Chase prefers cardholders to call their customer service representatives to close their account so they can convince you to keep their card active. Because of this, Chase doesn’t advertise an easy to find webpage to cancel your card. Instead, you will need to email Chase through their Secure Message Center. To cancel your card, follow these step-by-step instructions on how to send a secure message to Chase through Cancel Chase Credit Card. The Chase Credit Card is offered by Chase Bank for personal, business, and commercial lines of credit. Chase also offers Chase Freedom, Chase Slate, and Chase Sapphire Preferred. No matter what Chase Credit Card you go with, it might be difficult to cancel because you can’t do it online, which can be a time-suck.